• Parts Replacement: For assembly-type products (such as 3D Wooden Puzzles, Wooden Gallery, Building Blocks, Flexi Figs, etc.) when parts are missing or damaged during assembly.
• Product Exchange: For non-assembly finished products (such as Vinyl Plush, Acrylic, Button Pin, etc.) with non-human-caused quality defects, or for assembly-type products with severe quality issues that cannot be resolved through replacement parts.

Yes.
• Parts Replacement: Each product includes 2 free requests. From the 3rd request onward, please contact customer service; fees may apply.
• Product Exchange: Each product is eligible for 1 free exchange for non-human quality issues. Requests must be made within 7 days of receipt.

You can find a numeric code on the product’s outer packaging box. This number is the product’s unique model code.

Check the step illustrations in the assembly manual and look for the corresponding part numbers and quantities. If you cannot locate them, please contact customer service for assistance.

No. Each product must be submitted separately because product and part numbers differ.